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Customer Services Team Leader - 12 Month Contract
Eingestellt von Resource Solutions Group - Sovereign Housing
Gesuchte Skills: Support
Projektbeschreibung
We are in the top 15 of our sector owning over 34,000 homes and delivering services to 70,000 residents. Having trebled in size in the last four years, our strategic plans commit to further significant growth.
Working within a Contact Centre environment the successful candidate will be responsible for driving a multi-skilled approach to Customer Services and will manage the operational activities of the Connect Centre team. You will act as an escalation point and resolve any issues arising from daily activities by deploying appropriate staff resources to ensure the delivery of a service that is both consistent and responsive. You will lead, motivate and direct the operational team to deliver objectives and targets, consistently achieving first call resolution with our residents. Working closely with partner agencies and contractors you will deliver and manage the provision of a high quality Housing Support and Repairs Service in order to meet the customer need.
Applicants will have a proven track record in Customer Services with the ability to apply a logical and practical approach to problem solving. Previous supervisory and line management experience is essential. Experience gained in the Housing sector would be beneficial along with working knowledge of Capita Software (or similar).
Full driving licence and access to a vehicle is essential.
To apply please email your CV and covering letter or request an application pack or call.
CLOSING DATE FOR APPLICATIONS IS 5TH NOVEMBER 2012.
INTERVIEWS WILL BE HELD WEDNESDAY 21STAND THURSDAY 22ND NOVEMBER.
Projektdetails
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Einsatzort:
Newbury, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
12 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges