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Customer Services Representative/Advisor - Inbound
Eingestellt von ECS Recruitment Group Ltd
Gesuchte Skills: Sales, Support
Projektbeschreibung
The role is ideal for an experienced in-bound team advisor who enjoys working in a diverse business environment, handling sales and service calls from new and existing customers. As part of this inbound team you should be a candidate that is success driven, enjoys working at a fast pace and enjoys a dynamic and challenging environment.
You will be tasked with;
*Manage a diverse range of inbound customer service enquiries
*Work on a first call resolution approach.
*Listen, probe and analyse enquiries to determine the underlying needs of the customer.
*Provide exemplary service support across a variety of products.
*Communicate in a prompt, polite and clear manner.
*Address any issues of conflict or complaints.
*Identify and recommend additional products to suit customers' needs.
*Be professionally focused in order to achieve targets.
The preferred candidate will be a motivated self starter articulate and confident.
Full JD available upon application...
Projektdetails
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Einsatzort:
Bracknell, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
12 months +
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Marketing/Vertrieb, Sonstiges