Customer Services Representative

Customer Service Rep/Customer Care representative is required for a minimum of 12 months to join busy Customer Services team working for a large Oil and Gas organisation.

Based out of our Farnborough site the Customer Support Team is a critical component of our Commercial Operations team having a direct and immediate effect on financial performance, growth and customer loyalty. The team is responsible for reactive quotes and order processing supporting our global customers and sales teams throughout the "Inquiry to Order" process.

THIS IS A FIXED TERM ROLE LASTING 12 MONTHS

CUSTOMER SERVICE RESPONSIBILITIES.

- Manage and respond to requests for quotations.
- Drive flawless execution of orders.
- Manage commercial risk through adherence to processes and procedures.
- Minimise and report open issues, taking ownership to drive timely resolution regardless of cause.
- Field calls to local Sales, re-direct as necessary.
- Follow up on expiring quotations.
- Support team members cross-region as workload dictates.
- Leverage existing opportunities to grow transactional revenue.
- Constantly look for process improvements and take ownership of initiatives that bring efficiency.
- High standard of verbal and written communication in a customer facing role.
- Ability to establish personal support network and not afraid to ask for help.
- PC literacy within Microsoft Office, SAP and a proven capability to learn new software tools.
- Experience using an ERP system
- A passion for growth and change.
- Strong work ethic, sense of urgency and initiative to "own your own job."
- Ability and desire to learn about our products
- Prior sales or customer service experience or significant customer interaction in a commercial role.
- SAP user experience

Please apply accordingly for immediate consideration or call Nikita Shellard. All candidates must be willing to undergo security clearance.