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Customer Services Advisor

Eingestellt von Experis IT

Gesuchte Skills: Support, Client

Projektbeschreibung

CUSTOMER SERVICE ADVISOR

Customer Service Advisor required for a 3 month contract based in Cardiff, for a large financial services client.

JOB PURPOSE

Assessing marginal credit applications to maximise accept rate to client

KEY ACCOUNTABILITIES

- Assess referred and incomplete applications for selected Retailers/Dealers to ensure decisions are based on company policies and guidelines, also ensuring complete and accurate information received on which to base sound decisions
- Communicate with customer and clients regarding applications, providing support and advice to ensure all relevant customer information is captured and ensure our clients are correctly advised on decisions.
- Evaluate, follow up and record CIFAS (suspected fraud) information, to identify fraudulent applications and ensure necessary action taken.
- Provide direct support to key stakeholders around the business (Fraud, Sales Managers, Complaints, Client Services, Fulfilment, Credit Risk) to assist with queries or complaints in a timely manner
- Provide direct support to our Clients (Motor Dealer, Retailers and Leisure) to assist with any queries that may arise on a day to day basis
- Adhere to all relevant IT, Governance, Compliance & Risk Policies and procedures per Company/Group/Cluster guidelines.

PERSON SPECIFICATION:

- Excellent communication skills both written and verbal
- Ability to make logic driven subjective decisions
- Positive in embracing change
- Decision making/accountability
- Ability to work under pressure to tight deadlines
- Ability to deal with all levels demonstrating tact & diplomacy

Interested candidates should submit their CV's in the first instance. For further information contact Sean Cummins.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Experis IT