Customer Services

CUSTOMER SERVICES BASED IN NEWCASTLE UNDER LYME.

The purpose of the Client Service Representative is to strive for optimising and improving the quality level of the client service to the dedicated clients on the team.

Below is some of the list of the main tasks the CSA needs to focus on.

WE ARE LOOKING FOR PEOPLE WITH SOME CUSTOMER SERVICES EXPERIENCE FOR THE NEWCASTLE UNDER LYME OFFICE URGENTLY.

Be able to interact with the client in fluent business English (oral and written)

Execute the standard processes in client service within the defined timeframe

Possess a desire to provide the highest quality service

Be dedicated to own, track, predict and solve a client issue no matter what subsequent parties are involved and therefore know the requirements and contacts of these parties

Establish good working relationship with other units within and outside client service

Acting as a member of the Dedicated Service Team (DST)

Handle workload for all possible delivery channels like email, telephone and OCS.

You log complaints and make sure follow up is done according to procedure

Acts as the first point of contact for all client service contacts

Ensures that the service levels relevant to client service are adhered to

Analyses and investigates client service requests, assesses the urgency and sensitivity of enquiries and prioritises them accordingly

Unless otherwise stated, you should ensure that you're already authorised to work in the United Kingdom.

Allegis Global Solutions welcomes all applications from all areas of society and does not discriminate on grounds of religion or belief, ethnic or national origin, race, age, disability, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Allegis Global Solutions is acting as an Employment Business in relation to this vacancy.