Customer Service Team Leader - Financial Services - 3 Months

A new exciting opportunity has opened in Reading for an experienced Customer Service Team Leader on a 3 month basis.

Start Date: ASAP
Interview Dates: ASAP
Location Reading
Contract: 3 months initially

Role:
Customer Service Team Leader

Essential Skills and Experience required:

-Team Leader experience
-Life and Pensions
-Ideally come from an operational background
-Able to liaise with Key Stakeholders
-Team management skills
-Organised
-Excellent communicator on all levels

Other key skills and experience needed

*Excellent knowledge of product, procedures and systems within business area
*Strong knowledge of the financial industry and the market place
*Strong ability in understanding management information and using this to make considered decisions
*Broad knowledge of Prudential's wider products, processes and systems out with own business area.
*Comprehensive knowledge of relevant regulatory and mandatory procedures and qualifications
*Good understanding of business drivers and the key deliverables on the Customer Services Business plan
*Strong ability to connect with audience when communicating, both written and verbal.
*Strong ability to engage people
*Strong interpersonal skills and the ability to create an environment that delivers excellent customer service.
*Demonstrate ability to deliver difficult and unpopular messages to the team when necessary
*A role model to others by leading by example
*Good leadership skills and strong ability to inspire change in people and work culture.
*Strong decision making and problem solving skills
*Excellent analytical skills.
*Excellent planning and organisational skills.
*Strong influencing and negotiating skills
*Good project management skills.
*Excellent customer focus skills.
*Ability to build partnerships both internally and externally with key stakeholders.
*Strong process improvements skills with a minimum of yellow belt accreditation.
*Strong ability to value diversity.
*Strong self awareness of own strengths and capabilities

To apply please forward your CV.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.