Customer Service Team Leader

A household Insurance company is looking recruit a Customer Services Team Leader for an initial period of 6-12 months with a view to go permanent thereafter. The business is looking for candidates whose leadership experience is non-retail and ideally comes from a a purely admin/office background.

Key duties:

Conducting 121's
Leading a team of 10 plus
Driving performances - both individually and as a team
Responsible for training and development - following a set framework
Leading as opposing to managing the team

Skill sets:

Team leadership experience ideally from a finance admin background and not retail
Able to lead a team of over 10
Able to manage performance and drive activity
Analytical and organised
Financial background would be a beneficial not essential
Able to demonstrate dealing with difficult situations with compassion
Resilient
Able to performance managed
Identify training needs

Modis is acting as an Employment Business in relation to this vacancy.

Modis is an Equal Opportunities employer; we welcome applicants from all backgrounds.