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Customer Service Team Leader

Eingestellt von Hyphen

Projektbeschreibung

We currently have a requirement for an experienced Customer Service Team Leader to join the team. This is an excellent opportunity for those with a passion for customer service to come on board, lead and inspire a team of 12-15 people to deliver service excellence.

Responsibilities:

* Constructively and continually challenge the way we work, generating new ideas and take them from concept through to delivery.
* Deliver consistent levels of service today while planning and considering the requirements for the future.
* Responsible for operational risks and controls to ensure these are compliant with regulatory, legislative and internal requirements.
* Deliver cost challenges within area.
* Actively engage with other areas in operations and the business to improve our service proposition and promote "one team" ethos.
* Develop and build successful partnerships with key stakeholder, both internally and externally, that add value to our business.
* Responsible for complaints within team ensuring these are resolved to an acceptable outcome in line FSA guidelines. Lessons are learnt and changes implemented to improve the service.
* Ensure all team members have clear objectives and Performance Development Plans and understand how these align to the UK strategy
* Manage workplace issues in a timely and legally compliant manner whilst maintaining and a fair and reasonable approach
* Be able to apply HR policies and practices in order to meet the needs of the business whilst being consciously aware of the customer experience
* Be aware of your responsibility as a first line manager for the health and safety of your team and be able to deploy that responsibility where appropriate
* Champion treating customers fairly to ensure the customer is at centre of everything we do.
* Communicate clearly and influentially, in a way that engages people so they can see how what they do fits into the bigger picture and how they can each make a difference to the success of the company.
* Display high levels of personal integrity at all times in personal and business interaction.

To be considered, you will have the following skills:

* Strong ability to connect with audience when communicating, both written and verbal.
* Strong ability to engage people
* Strong interpersonal skills and the ability to create an environment that delivers excellent customer service.
* Demonstrate ability to deliver difficult and unpopular messages to the team when necessary
* A role model to others by leading by example
* Good leadership skills and strong ability to inspire change in people and work culture.
* Strong decision making and problem solving skills
* Excellent analytical skills.
* Excellent planning and organisational skills.
* Strong influencing and negotiating skills
* Good project management skills.
* Excellent customer focus skills.
* Ability to build partnerships both internally and externally with key stakeholders.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Hyphen