Customer Service Team Leader

* Customer Service Team Leader.*

Location: Craigforth, Stirling
Duration: 12 months Ongoing
Rate: £15 per hour

An excellent opportunity has arisen for a Customer Service Team Leader to join a reputable FTSE 100 Client based in their Prestigious Craigforth location

Job Purpose:
Inspire, connect, developing and leading a team of people to deliver consistent levels of excellent service with the customer at the centre of everything we do. Achieving/exceed the business objectives at the right cost.

Accountabilities:
*Create and nurture an open and honest environment that encourages and supports the delivery of excellent customer service.
*Connect and Inspire with people to encourage continual development and improved capability.
*Champion change and take personal responsibility for driving change forward.
*Constructively and continually challenge the way we work, generating new ideas and take them from concept through to delivery.
*Deliver consistent levels of service today while planning and considering the requirements for the future.
*Responsible for operational risks and controls to ensure these are compliant with regulatory, legislative and internal requirements.
*Deliver cost challenges within area.
*Actively engage with other areas in operations and the business to improve our service proposition and promote "one team" ethos.
*Develop and build successful partnerships with key stakeholder, both internally and externally, that add value to our business.
*Responsible for complaints within team ensuring these are resolved to an acceptable outcome in line FSA guidelines. Lessons are learnt and changes implemented to improve the service.
*Ensure all team members have clear objectives and Perfomance Development Plans and understand how these align to the UK strategy
*Manage workplace issues in a timely and legally compliant manner whilst maintaining and a fair and reasonable approach
*Be aware of your responsibility as a first line manager for the health and safety of your team and be able to deploy that responsibility where appropriate
*Champion treating customers fairly to ensure the customer is at centre of everything we do.
*Display high levels of personal integrity at all times in personal and business interaction.
*Maintain and update strong knowledge and understanding of the financial services industry and marketplace to add value to the decision making process.

hy-phen Limited is acting as an Employment Business in relation to this vacancy.