Customer Service Support

CUSTOMER SERVICE SUPPORT

SKILLS: Customer Service, Call Center Support, Computer knowledge.

SUMMARY:

This position will be responsible for responding to customer inquiries surrounding the messaging migration from Lotus Notes to Office 365. Scheduling migration events, answering customer's questions, and sending communications to a broad base of internal staff are all components of this position. Assists with special projects as required to enhance customer relations. Our not-for-profit client is staffed by professionals and millions of volunteers at more than 900 local offices nationwide.

RESPONSIBILITIES:

- Provides customer service to staff across the country in regards to messaging migration to Office 365
- Provides administrative support as necessary for the efficient and effective day-to-day operations of the project
- Effectively researches, collects, organize and disseminate information in a timely fashion 
- Assists assigned staff with support as requested, which may include, but is not limited to travel arrangements, processing of payment requests, updates to systems and databases, etc
- Assists with assigned meetings/conference calls in handling registrations, logistics, minutes, reminders and other related duties
- Assists in creating documents and materials utilizing Word, Excel, PowerPoint, and Lotus Notes as well as other databases specific to the Division 
- Prepares simple analysis of requested information or data
- Follows procedures for tracking projects to ensure completion 

QUALIFICATIONS:

- Remains composed under stress, handles self in a professional manner at all times and takes personal responsibility for delivering on personal and organizational commitments
- Ability to respond to changing circumstances and priorities in a focused manner
- Ability to work independently with minimum direction
- Ability to coordinate and implement multiple responsibilities, projects and priorities
- Work is normally performed in a typical interior/office work environment
- Ability to work well under pressure is a must
- Must be available to work flexible hours

BENEFITS:

Comprehensive medical, dental, and vision insurance, Life insurance for you and your family, Flexible spending accounts for health care and dependent care, Domestic partner coverage available in a variety of locations, Health and wellness programs, Employee assistance program, Short and long-term disability insurance, Paid holidays, Generous vacation, sick, and personal time policies, Pension plan, 403(b) plan with employer matching contributions