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Customer Service Specialist (Trade Operations)
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Client
Projektbeschreibung
Only English-written CV will be accepted.
Please note that only selected candidates will be contacted.
You're a Trade Operations Specialist with experience B2B order handling?
You wish to work in international environment?
Your profession is your passion? Great!
Our client, a well named pharmaceutical company (Fribourg, Switzerland) is looking for you to provide accounting and closing skills to ensure accurate accounts and timely reporting of the company.
Major Responsibilities:
- Order handling for assigned countries from receipt of order till final invoicing in order to secure smooth order processing
- Handling of Letters of Credits and Documentary collections
- Contact point for customers, distribution centers, plants, suppliers, banks, Area Managers & Controllers as well as forwarders
- Consignment handling
- Continuous process review and enhancement of LC, Tenders, Embargo order handling
- Receipt of customer orders, review of all terms and conditions, including price and order entry (or review and validation of EDI orders) and order processing according to existing customer protocol/contracts with close follow up to secure on time delivery
- Manage blocked orders, delivery dates, backorders and make sure to keep customer informed at all times.
- Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes, commissions and freight invoices (where applicable).
- Organize/assist warehouses, DCs and transportation for export of shipments and constant follow-up until delivery to the customer
- Customer complaint handling
Your Profile:
Linguistic background:
- Fluent English (writing and speaking)
- French and/or German is a plus
Work experience:
- 5-10 years' experience in trading operations and/or order processing
- Experience in B2B customer service
- Experience in Project Management
- Good Systems skills (coordinating systems/process evolution projects)
Education:
- Bachelor degree in Business administration with Export specialization
For further details please contact Aleksandra Sztajerowska:
E-mail: (see below)
Please note that only selected candidates will be contacted.
You're a Trade Operations Specialist with experience B2B order handling?
You wish to work in international environment?
Your profession is your passion? Great!
Our client, a well named pharmaceutical company (Fribourg, Switzerland) is looking for you to provide accounting and closing skills to ensure accurate accounts and timely reporting of the company.
Major Responsibilities:
- Order handling for assigned countries from receipt of order till final invoicing in order to secure smooth order processing
- Handling of Letters of Credits and Documentary collections
- Contact point for customers, distribution centers, plants, suppliers, banks, Area Managers & Controllers as well as forwarders
- Consignment handling
- Continuous process review and enhancement of LC, Tenders, Embargo order handling
- Receipt of customer orders, review of all terms and conditions, including price and order entry (or review and validation of EDI orders) and order processing according to existing customer protocol/contracts with close follow up to secure on time delivery
- Manage blocked orders, delivery dates, backorders and make sure to keep customer informed at all times.
- Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes, commissions and freight invoices (where applicable).
- Organize/assist warehouses, DCs and transportation for export of shipments and constant follow-up until delivery to the customer
- Customer complaint handling
Your Profile:
Linguistic background:
- Fluent English (writing and speaking)
- French and/or German is a plus
Work experience:
- 5-10 years' experience in trading operations and/or order processing
- Experience in B2B customer service
- Experience in Project Management
- Good Systems skills (coordinating systems/process evolution projects)
Education:
- Bachelor degree in Business administration with Export specialization
For further details please contact Aleksandra Sztajerowska:
E-mail: (see below)
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung