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Customer Service Representative Job

Eingestellt von Yoh

Gesuchte Skills: Client

Projektbeschreibung

CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in El Paso, TX.

POSSESSION OF OR THE ABILITY TO OBTAIN A SECURITY CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

TOP SKILLS YOU SHOULD POSSESS:

- At least six (6) months of customer service experience
- Cannot be delinquent on any federal debt
- Comfortable working a 5 month contract

WHAT YOU'LL BE DOING:

- The candidate will be required to provide superior customer service in a contact/call center/help desk environment through multiple channels of correspondence.
- The candidate will be required to handle questions and concerns with the highest degree of courtesy and professionalism.
- The candidate will be required to communicate with end-users using web-based tools regarding navigation of both government and non-government applications in a leveraged environment supporting one or multiple queues/skill sets over various accounts.
- The candidate will be required to accurately document all correspondence with end-users; thus a high proficiency in typing and grammar is a must.
- The candidate will be friendly, have a passion for customer service excellence, and enjoy helping people.
- The candidate will have a tactful manner and ability to effectively deal with difficult situations.
- The candidate will be required to continually maintain a working knowledge of systems/applications/products serviced by the leveraged contact center.
- The candidate will be required to follow strict work instructions and procedures that may vary by account.
- The candidate will be required to adapt to continual changes to work instructions and procedures on each account.
- The candidate must have an impeccable attendance record and excellent work ethic.
- The Candidate must be eligible to obtain a government security clearance and cannot be delinquent on any Federal debt.
- The Candidate will need to have the flexibility to work different shifts, including nights, weekends and the possibility of overtime.

WHAT YOU NEED TO BRING TO THE TABLE:

- Effective listening & comprehension skills
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- Ability to research the facts & analyze the situation before making a decision
- Confidence in making & committing to a decision
- Proper telephone etiquette
- Aptitude for learning & recalling details
- Ability to prioritize & manage multiple tasks to completion, in a timely manner
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
- To adequately perform the duties of the job, individuals must possess a minimum of six (6) months customer service experience.
- An extensive background check and credit check will be conducted on all applicants. Candidates must be eligible to obtain a government security clearance and cannot be delinquent on any Federal debt.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- A college degree is preferred, but not required
- Bi-lingual, fluent in Spanish and English

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Erik Nixon

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

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Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Yoh