Customer Service Representative Job

CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in EMERYVILLE, CA.

WHAT YOU'LL BE DOING:

- Maintenance of sales order entry into SAP
- Coordination and management of outbound shipments to customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.
- Manage the track and trace process to insure meeting the validated shipping requirements
- Customer invoicing and SOX compliance
- Assist with the management of logistics providers, including 3PL warehouses and freight carriers
- Maintenance of SAP transactions to ensure data integrity and traceability of products
- Contribute to supply chain strategic/special projects
- Collaborate with planning/procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.
- Ongoing analysis of supply chain key performance indicators (KPIs) including customers on-time delivery performance
- Customer service key actions: seeks to understand customers' needs, educates customers, builds collaborative relationships with customers, takes actions to meet customer needs and concerns, sets up customer feedback systems

WHAT YOU NEED TO BRING TO THE TABLE:

- Associates Degree, advanced training or equivalent experience required
- Two to three (2-3) years of experience in supply chain/logistics roles
- Prior experience in air transportation, customs clearance processes and international logistics
- Demonstrated knowledge of SAP (preferably MM/SD modules)
- Working knowledge of MS Office components, especially Excel, Word and PowerPoint
- Proven ability to work under pressure and with ambiguity
- Demonstrated analytical and problem solving skills
- Demonstrated ability to focus on key customer needs
- APICS certification/Six Sigma or equivalent is desirable
- Excellent communication and interpersonal skills

WHAT'S IN IT FOR YOU?

- This is a wonderful opportunity for you to play an integral role at a growing site within one of the largest and most respected pharmaceutical companies in the world.

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Kathy Pavlick

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

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