Customer Service Representative Job

CUSTOMER SERVICE REPRESENTATIVE needed for a long term CONTRACT position with Yoh's client located in PLUMSTEAD, PA.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Customer Service skills
- Computer skills

WHAT YOU'LL BE DOING:

- Receive and process customer orders via phone, fax, email, EDI and/or E-commerce. Enter orders to system in a timely and accurate manner, in advance of established order cutoff time.
- Identify customers' special delivery requirements on individual orders. Initiate set-up of recurring delivery requirements on customers' accounts.
- Take responsibility for service to assigned accounts, and understand requirements of major customers
- Enter delivery and return information into system promptly and accurately.
- Daily invoicing of customers orders.
- Receive and resolve customer complaints promptly, in accordance with local or regional processes.
- Ensure customer special invoice handling requirements are fulfilled, where applicable
- Perform desk audits, and document in accordance with audit policies
- Meet or exceed company's safety standards, and actively promote safety in the workplace. Attend all safety meetings. Comply with all safety, sales and administrative policies and procedures
- Meet own individualized training requirements
- Meet or exceed customer satisfaction goals at local/regional level

WHAT YOU NEED TO BRING TO THE TABLE:

- Excellent verbal and written communication skills.
- Ability to maintain confidentiality regarding business issues.
- Knowledge of Microsoft Outlook, Office, Word, and Excel. demonstrated ability with computers and customer service techniques.
- Experience with Oracle, including CORISplus or similar system.
- Demonstrated Team skills.
- Solid decision making skills.
- Ability to sit or stand for prolonged periods of time.
- Ability to lift up to 10 pounds occasionally.

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: James Dangler

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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