Customer Service Representative Job

CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in Bridgewater, NJ

THE BIG PICTURE- TOP SKILLS YOU SHOULD POSSESS:

- One (1) or more years of general HR experience.
- HRIS experience preferred.
- Strong customer service focus.
- Strong oral communication skills.

WHAT YOU'LL BE DOING:

- Handle routine customer service inquires related to human resources, payroll and benefits administration and provides Knowledge Base Q&A support as needed.
- Open tickets and logs calls into a computerized call tracking system (Neocase).
- Answer questions by primarily relying on standard screens, scripts and procedures for call resolution.
- Work closely with the other components of the HR function to escalate cases and sufficiently address customer needs.

WHAT YOU NEED TO BRING TO THE TABLE:

- Ability to follow strict policy guidelines.
- Ability to navigate computerized data entry system and other relevant applications.
- Ability to recognize situations requiring call escalation.
- Ability to follow standard procedures and scripts without variation..
- High School Degree or equivalent work experience

WHAT ARE YOU WAITING FOR? OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Lori Heckathorn

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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