Customer Service Representative Job

CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in Wilmington, DE.

TOP SKILLS YOU SHOULD POSSESS:

- Candidates must be proficient with MS Word, Excel, and PowerPoint.

WHAT YOU'LL BE DOING:

- Negotiating win-win strategies, conflict resolution and handling objections by taking initiative and finding creative solutions that result in a positive resolution for the customer and the company.
- Maintain a thorough knowledge of assigned key area of products and services.
- Understand customer needs and provide feedback in a timely manner.
- Establish and maintain a consistent level of commitment to handling order fulfillment from inquiries, or order placement through receipt of payment.
- The Order Management CSR must demonstrate professionalism and act as the point person for anything order related.
- Build and maintain relationships with customers and new prospects to help promote and provide detailed knowledge on products.
- Able to adjust with ease to new conditions and personnel, exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
- Ability to identify areas for improvement, implement change, multi-task.
- Must possess excellent organizational skills to provide accurate follow-up, understand inventory management, ability to understand and promote the strategic business direction.

WHAT YOU NEED TO BRING TO THE TABLE:

- Candidates are required to pass a MS Office test (MS Word, Excel and PowerPoint)
- Ability to clearly and professionally communicate with customers and peers.
- Effectively work in a team environment and network with peers.
- Demonstrated experience building and maintaining strong relationships with customers, managers, and partners to meet goals within a team environment.
- Experience effectively managing customer accounts to satisfy customer needs by understanding customer and company requirements for success.
- Ability to work in and adapt easily to a rapidly changing environment.
- Identify opportunities for competitive advantages with new and existing products in the marketplace.

PREFERRED QUALIFICATIONS:

- Candidates proficient with SAP or SharePoint are highly preferred.

WHAT'S IN IT FOR YOU?

- Our Client is the leading global company that has brought world-class science and engineering to the global marketplace through innovative products, materials and services. Their market-driven innovation is currently serving markets as diverse as agriculture, nutrition, electronics and communications, safety and protection, home and construction, transportation and apparel.

GET HIRED, APPLY NOW!

RECRUITER: Rachel Wertheimer

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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