Customer Service Representative Job

CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in Monticello, IN.

What You'll Be Doing:

- Handles customer and sales correspondence; traces lost shipments; interprets and clarifies customer orders for the shipping department; takes orders over the phone when necessary; confers with management regarding customer credits; returns goods for credit; and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, and pricing allowances, deductions, and adjustments.
- May management inventories at customer facilities using EDI (electronic data interchange), forecasting, and replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
- May manage development process for targeted new VMI (vendor managed inventory) accounts.
- May make account visits with sales, systems, and trade marketing management.
- This position will mainly be entering customer orders.
- This is will be a highly transactional position that will require extremely accurate and efficient entry into our software program.

What You Need to Bring to the Table:

- Strong customer service phone skills are also a necessity.
- Microsoft Office and SAP experience desired.

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: Seth Taylor

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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