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Customer Service Representative Job
Eingestellt von Yoh
Gesuchte Skills: Client
Projektbeschreibung
The Big Picture - Top Skills You Should Possess:
- One to two (1 - 2) years of call center experience
- Proficient MS Office skills
- Strong communication skills
What You'll Be Doing:
- Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies.
- The type of request may depend on the business segment eg escrow branches will deal with escrow-related calls.
- Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
- Verifies contacts and account information
- Examines customer problems and implements appropriate corrective action to respond to customer requests
- Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action
- Maintains and creates logs, reports, records and files
- Investigates, analyzes, coordinates and tracks complex customer issues and problems
- Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
- May interface with offshore call center to answer questions on process or specialized situation
- May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
- May do order fulfillment
- Receive orders, reconcile information, track on spreadsheets, and follow up with customers
- Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures
- May assess needs and suggest/promote alternative products and services
- Coordinates with other functions/departments as required.
What You Need to Bring to the Table:
- Must be able to explain company products and customer service activities.
- Proficient MS Office skills
- Must be able to navigate a computerized data entry system or other relevant applications
- One to two (1 - 2) years of call center experience
What's in it for you?
- This is your opportunity to work for one of the leading mortgage companies located in Agoura Hills, CA!
OPPORTUNITY IS CALLING, APPLY NOW!
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. If you are an individual with a disability and you require an accommodation in the application process, please email
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Ref:
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Projektdetails
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Einsatzort:
Agoura Hills, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung