Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Customer Service Representative Job

Eingestellt von Yoh

Gesuchte Skills: Client

Projektbeschreibung

CUSTOMER SERVICE REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in Agoura Hills, CA.

The Big Picture - Top Skills You Should Possess:
- One to two (1 - 2) years of call center experience
- Proficient MS Office skills
- Strong communication skills

What You'll Be Doing:
- Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies.
- The type of request may depend on the business segment eg escrow branches will deal with escrow-related calls.
- Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
- Verifies contacts and account information
- Examines customer problems and implements appropriate corrective action to respond to customer requests
- Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action
- Maintains and creates logs, reports, records and files
- Investigates, analyzes, coordinates and tracks complex customer issues and problems
- Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
- May interface with offshore call center to answer questions on process or specialized situation
- May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
- May do order fulfillment
- Receive orders, reconcile information, track on spreadsheets, and follow up with customers
- Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures
- May assess needs and suggest/promote alternative products and services
- Coordinates with other functions/departments as required.

What You Need to Bring to the Table:
- Must be able to explain company products and customer service activities.
- Proficient MS Office skills
- Must be able to navigate a computerized data entry system or other relevant applications
- One to two (1 - 2) years of call center experience

What's in it for you?
- This is your opportunity to work for one of the leading mortgage companies located in Agoura Hills, CA!

OPPORTUNITY IS CALLING, APPLY NOW!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. If you are an individual with a disability and you require an accommodation in the application process, please email

J2W: PROF

MONJOBJ2WNWCORP

Ref:

SFSF: PROF

Projektdetails

  • Einsatzort:

    Agoura Hills, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Yoh