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Customer Service Representative (Flemish Speaking)
Eingestellt von Gazelle Global Consulting
Gesuchte Skills: Network, Support
Projektbeschreibung
CUSTOMER SERVICE REPRESENTATIVE (FLEMISH SPEAKING)
One of our large global consulting clients are urgently seeking CUSTOMER SERVICE REPRESENTATIVE (FLEMISH SPEAKING) for a 6-12 month contract for their office in Budapest, Hungary/Belguim
REQUIRED SKILLS:
- Typing skills (50 words per minute)
- Call Center/Help Desk environment OR Education at bachelor level
- Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
- Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
JOB DESCRIPTION:
CALL AND INCIDENT HANDLING
- Provide first level call, email, and chat support to customer's PC, including software and hardware related issues.
- Assign unsolved cases to the appropriate IT teams.
- Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
- Instruct users on ICT processes
-First Call Resolution Index
- Call Answering Time
- E-mail logging time
- Abandoned call rate
- Adherence to quality requirements
- Resolution Time (Mean Time To Resolve a Ticket
- Customer Satisfaction Survey Results
- Call & Ticket creation ratio
APPLY NOW FOR IMMEDIATE INTERVIEWS!
One of our large global consulting clients are urgently seeking CUSTOMER SERVICE REPRESENTATIVE (FLEMISH SPEAKING) for a 6-12 month contract for their office in Budapest, Hungary/Belguim
REQUIRED SKILLS:
- Typing skills (50 words per minute)
- Call Center/Help Desk environment OR Education at bachelor level
- Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
- Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook
JOB DESCRIPTION:
CALL AND INCIDENT HANDLING
- Provide first level call, email, and chat support to customer's PC, including software and hardware related issues.
- Assign unsolved cases to the appropriate IT teams.
- Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
- Instruct users on ICT processes
-First Call Resolution Index
- Call Answering Time
- E-mail logging time
- Abandoned call rate
- Adherence to quality requirements
- Resolution Time (Mean Time To Resolve a Ticket
- Customer Satisfaction Survey Results
- Call & Ticket creation ratio
APPLY NOW FOR IMMEDIATE INTERVIEWS!
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges