Customer Service Representative - a Fun Customer Service Position

Contract position through December! $16 per hour

An online retailer of personalized stationery and related products currently servicing the baby, bridal, holiday and small business markets via two national brands/websites.

The Customer Service Representative is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. They also acts as the voice of the customer" and recommends merchandising, site usability and policy improvements that facilitate customer loyalty and retention.

PRIMARY DUTIES:

- Respond and resolve in/outbound customer service inquires and issues via telephone, live chat and email.
- Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.
- Drive process improvements within the Customer Service area.
- Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.
- Construct email responses for new customer issues.
- Place, track and close orders through the order fulfillment system.

KNOWLEDGE, ABILITY, SKILLS

- Exceptional communication and interpersonal skills.
- Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.
- Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.
- Willingness and desire to go the extra mile for Tiny Prints customers.
- Proficient in using Web browsers, Microsoft Word and Excel
- Experience with Photo Shop a plus