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Customer Service Representative

Eingestellt von IMPARK

Gesuchte Skills: Support

Projektbeschreibung

Impark with over 4,200 employees and management contracts over North America, is one of North America's largest parking operators. Our goal is to continue to develop and expand both our Company, and the lives of our customers and employees.

We are seeking a CUSTOMER SERVICE REPRESENTATIVE for our EDMONTON branch. This is a CONTRACT position with possibility of becoming full-time. It has the opportunity for advancement in a branch that is poised for growth.

The Customer Service Representative will be reporting to the Customer Service Supervisor. We are looking for an individual who is out-going, well organized, and has a professional demeanor.

RESPONSIBILITIES:
CUSTOMER SERVICE:

- Answer inbound emails and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external parking customers including greeting walk-ins
- Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
- Provide comprehensive branch, lot and account maintenance support
- Respond to customer inquiries ensuring customers receive timely resolution and accurate information
- Demonstrate excellent customer service to assist in retaining Monthly Parking customers
- Ensure all customer account information is updated accurately and notes are entered for every transaction.
- Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
- Complete and maintain any required paperwork or record keeping methods
- Enter customer payment information for PAP or credit card when received by fax, e-mail or letter.
- Keep up to date with changes in workflow, policy, and product knowledge.
- Provides support and training to new CSR positions.

ADMINISTRATIVE:

- Keeps accurate records and updates all systems with required information.
- Assists other CSR's with trouble shooting for clients.
- Processes all work orders and meter out reporting and uploads the required documents to the share drive.
- Maintains deliverable calendars to ensure all departments meet deadlines.

INBOUND CALLS

- Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
- Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts.
- Provide user support/assistance to customers using the web-based interface.
- Complete all after-call work required to finalize a new customer sign-up or modify an account.
- Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information.
- Assist telephone CSR's during peak call volumes

QUALIFICATIONS:

- MINIMUM 1 YEAR'S EXPERIENCE WORKING IN CUSTOMER SERVICE, 3+ YEARS PREFERRED
- Over 2 years of Administration in a high paced, high stress, high demand working environment

OTHER REQUIRED SKILLS:

- EXCEPTIONAL WRITTEN AND ORAL COMMUNICATION SKILLS
- Excellent Knowledge of computer software applications- MICROSOFT OFFICE SUITE ESPECIALLY EXCEL, EXPERIENCE WITH CUSTOM COMPUTER PROGRAMS
- Strong analytical abilities and sound judgment in decision-making
- Ability to multitask, prioritize, and organize within a structured environment
- Must be adaptable and flexible amongst coworkers and clients
- Motivated, take initiative and possess strong work ethic
- Ability to respond to customer complaints maintain professionalism at all times
- Conflict resolution while demonstrating a high level of multi-tasking
- EXCEPTIONAL COMMUNICATION, TACT AND CUSTOMER SERVICE SKILLS. ABILITY TO ASSIST CUSTOMERS WITH DIVERSE REQUIREMENTS.
- EXCEPTIONAL TELEPHONE ETIQUETTE
- Ability to successfully and consistently achieve individual and departmental service level goals
- Positive, team-oriented attitude and ability to balance independent workload with broader team goals.

BY APPLYING TO THIS POSITION YOU ARE CONFIRMING YOU POSSESS EITHER A CANADIAN CITIZENSHIP, PERMANENT RESIDENT STATUS OR WORK PERMIT

Projektdetails

  • Einsatzort:

    Edmonton, Kanada

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

IMPARK