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Customer Service Representative

Eingestellt von Monarch Recruitment Ltd.

Gesuchte Skills: Support, Client

Projektbeschreibung

(finance, customer service, call desk)

I am currently recruiting for a CUSTOMER SERVICE REPRESENTATIVE to join our client based in PETERBOROUGH on a 3 MONTH INITIAL CONTRACT

ROLE PURPOSE
To be the first point of contact for telephone based customer and client enquiries. The role holder will ensure that they provide a high quality service to all customers within the required SLAs.

KEY ACCOUNTABILITIES
Consistently deliver quality customer support
Maintain/enhance customer satisfaction
Take ownership of customer inquiries and problems
Documentation of transaction details in tools required.
Escalate the call/transaction whenever necessary to solve the issue.
Ensure response time and resolution time objectives are met
To regularly provide updates for improving the knowledge base
To attend any necessary training, meetings etc. as required by the management

CORE SKILLS
Strong customer service focus with the ability to empathise with the customer and prioritise needs
An effective communicator with peers, management and customers
Good team player supporting, where needed, all members of the Service Centre team
Ability to deliver to meet stretching targets and deadlines
Good problem solving skills
Excellent PC skills (ability to use databases/Outlook email/strong typing ability)
Good written communication skills

EXPERIENCE
Essential: previous experience working in a customer facing role
Desirable: experience in a financial organisation
Desirable: experience in global customer support

IF YOU ARE INTERESTED IN THIS POSITION PLEASE RESPOND WITH A COPY OF YOUR MOST RECENT CV.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Monarch Recruitment Ltd.