Customer Service Representative

Customer Service Representative - 12 Month contract - £9.98 per hour - Loughborough

Our client, a Global Manufacturing company is seeking a new Customer Service Representative to join their successful team, based at Loughborough on an initial 12 month contract.

Job Responsibilities:
To maintain and proactively improve contact with customers through appropriate means to satisfy their service requirements.
To proactively manage all customer orders in a timely and accurate manner using initiative, influence and problem solving skills in order to ensure their delivery requirements are met On Time and In full (OTIF).
The professional and timely handling of all complaints and adjustments, including the initiation of route cause analysis and corrective action using DMAIC techniques where applicable or possible.
Independent, proactive communication to fulfil customer interests and to present the client to the customers in a professional manner to ensure they are their preferred choice of supplier.
Green belt project leadership.
To support Six Sigma Black Belt projects as required.
Seek out ways to reduce non-value added activity and process improvement using Six-Sigma.
Involvement in "Best Practice" training to formally train colleagues and also to assist in training to help other CSRs raise the bar on their own performance.
Support for assigned sales & marketing contacts to help the business in the achievement of its goals and objectives.
Be a key player in the business process by contributing timely and accurate demand and where applicable Inventory information and working with customers to improve the availability and quality of marketing intelligence data and Service statistics information.
Lead Business Meetings where applicable.
Support the development and maintenance of departmental procedures and business critical data. Ensure adherence to processes/procedures and regulatory requirements to ensure we maintain our ISO Quality accreditation.

Key Skills:
Customer Services experience in a similar position/commercial environment is essential.
Strong customer focus, excellent communication and negotiation skills.
Professional and able to work as a key member of a busy team.
Problem solving and analytical skills, together with a questioning attitude and good organisational skills.
Presentation skills.
Must have at least 2 years' experience within a call centre environment
Ideally, candidates will have experience of working on an Order Management Systems
The successful candidate will be expected to handle approximately 10 - 20 calls per day, as well as some basic admin tasks.