Customer Service Representative

Customer Service Representative - Bracknell - 12 month contract - £12 per hour

Our client is seeking a Customer Service Representative to be based in Bracknell on an initial 12 month contract.

Roles and responsibilities:

*Manage a diverse range of inbound customer service enquiries, showing empathy and providing solutions.
*Work on a first call resolution approach where possible.
*Listen, probe and analyse enquiries to determine the underlying needs of the customer.
*Provide exemplary service support across a variety of products.
*Navigate the internal complexity in order to resolve the enquiry
*Communicate in a prompt, polite and clear manner. This can be by telephone, email and social media.
*Address any issues of conflict or complaints.
*Identify and recommend additional products to suit customers' needs.
*Be professionally focused in order to achieve targets.
*Keep all referral data up to date and current

Required skills and experiences:

*Previous experience within a Call Centre is desirable, however, bright, articulate candidates from other relevant sales and customer service backgrounds will be considered.
*Excellent listening skills and the ability to identify the customer issue, adapting approach accordingly
*Confidence, drive and an outgoing personality
*Flexible approach to your working hours.
*Highest standard of integrity and honesty.
*Confidence to learn and develop through continuous training and development.
*Good communication skills - the ability to explain information simply and clearly whilst building a strong rapport with customers and resolving any areas of contention.
*Ability to work within busy contact environment
*Ability to work on your own initiative and be a real team player.
*Ability to multi-task, handle volume calls efficiently and think on your feet
*Keyboard and PC literate, MS Office Skills
*Good language and grammatical skills .