Customer Service Representative

I have an excellent opportunity for a customer service advisor to work for a large Fast Moving pharmaceutical organisation based in Camberley.

Customer service advisor
Start Date: ASAP
Contract Length: 3 months
Location: Camberley surrey
Rate: £9.49ph

Key responsibilities
*Resolve customer queries and complaints promptly and efficiently. When Alcon have made a mistake, take responsibility for apologising to the customer and utilising gestures of goodwill such as price amendments or free of charge products to demonstrate that the customer is at the heart of everything we do
*Ensure all complaints (non-conformance) are logged on Lotus Notes to ensure Alcon are able to effectively report and manage issues affecting our customers
*Direct requests and unresolved issues to the designated resource as appropriate
*Record details of customer interactions, comments and complaints
*Communicate customer and market information gained through customer contact to other members of Alcon as appropriate
*Ensure your personal level of knowledge and training are up-to-date and adequate for your primary tasks (as above); predominantly identified through your team leader during the appraisal process
*Earn the enthusiasm and respect of the customers through continuous improvement, driven by your passion, integrity, teamwork and innovation
*Ensure you keep up-to-date with new products and technology
*Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training

Skills & Experience:
1. professional and polite approach
2. Attention to detail
3. Understanding of client Tracking Systems
4. Proficiency in Microsoft Word and Excel
5. Experience in dealing with supplier demands
6. Excellent verbal and written communication skills

If you haven't received a response regarding your application within 48 working hours(by Thursday 29th June), then unfortunately you've been unsuccessful on this occasion.

Applicants should show all relevant skills on their CV.

Hy-phen Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.