Customer Service Representative

Yoh has a contract opportunity for a SECRET CLEARED CUSTOMER SERVICE REPRESENTATIVE to join our client in Key West, Florida.

POSSESSION OF A DOD SECRET SECURITY CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.

JOB RESPONSIBILITIES:

- Provide hardware and software support for the Company computer systems, peripherals, and printing devices.
- Install, configure and troubleshoot various software and hardware.
- Troubleshoot network connectivity issues on desktop workstations and laptops.
- Perform minimal system administration services to include blackberry users, LAN/WAN, Active Directory, and exchange accounts.
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy and Service Manager 7, ticketing system) as appropriate and track calls.
- Monitor Remedy and Service Manager queues for new call tickets.
- Provide local and remote desk support.
- Provide excellent customer service.

Job Qualifications:

- Security + Certification.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company.

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH; J2W: PROF

Tax Term: CON_W2

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YFS/Aviation: IT & Telecom