Customer Service Rep/Sales # 10948 Job

INSIDE SALES REPRESENTATIVE needed for a CONTRACT opportunity with Yoh's client located in WILMINGTON, DE.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Strong MS Office skills
- Outbound calling experience

WHAT YOU'LL BE DOING:

- As an Inside Sales Representatives you're primarily responsible for promoting and selling our clients products and/or services to and maintain relationships with both current and potential customers.
- Work independently within an assigned territory or customer base. You will also be responsible for qualifying inquiries, ensuring information is relayed and recorded appropriately and accurately, keeping in mind that every contact is an opportunity to influence a purchasing decision and create favorability for our client.
- Representatives must take ownership of the inquiry, have the ability to identify the inquirer's need, bring the inquiry to a satisfactory resolution, and escalate as necessary.
- Responsible for receiving and resolving inquiries via telephone and web, managing the lead process from inquiry to closure. Representatives navigate and exploit multiple types of reference information, sources and databases to retrieve product, service and contact information. These representatives qualify, handle or route inquiries (phone/web) related to sales, marketing and technical requests. Representatives qualify record and relay information to assist with future business relationships.
- Maintain strict confidentiality; manage outbound telephone projects utilizing scripts from various businesses to solicit information regarding surveys, launches of new products, webinars, follow up to trade shows, etc.

WHAT YOU NEED TO BRING TO THE TABLE:

- Strong telephone skills; Strong written customer correspondence skills
- Experience in proactive outbound calling projects
- Proficient in Microsoft Office; Excel®, Word® and PowerPoint®; Strong web navigation skills.
- Experience using Customer Relationship Management database; Salesforce.com preferred.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Bi-Lingual ( English/French Canadian)

GET HIRED, APPLY NOW!

RECRUITER: Patty Martin

Yoh, a DayMONJOB

TAX TERM: CON_W2J2WNWCORP

Ref:

SFSF: PROF