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Customer Service Rep Job
Eingestellt von Yoh
Gesuchte Skills: Client, Sales, Marketing
Projektbeschreibung
THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:
- Excellent Customer Service Skills
- Strong Computer Skills
WHAT YOU'LL BE DOING:
- Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.
- May initiate customer contact to proactively identify and address customer needs.
- Monitors the resolution process to ensure other departments follow through on requests.
- Responsible for qualifying inquiries, ensuring information is relayed and recorded appropriately and accurately, keeping in mind that every contact is an opportunity to influence a purchasing decision and create favorability for the client.
- Ownership of the inquiry, have the ability to identify the inquirer's need, bring the inquiry to a satisfactory resolution, and escalate as necessary.
- Responsible for receiving and resolving inquiries via telephone and web, managing the lead process from inquiry to closure.
- Navigate and exploit multiple types of reference information, sources and databases to retrieve product, service and contact information.
- Qualify, handle or route inquiries (phone/web) related to sales, marketing and technical requests. Representatives qualify record and relay information to assist with future business relationships.
- Maintain strict confidentiality.
- Manage outbound telephone projects utilizing scripts from various businesses to solicit information regarding surveys, launches of new products, webinars, follow up to trade shows, etc. This also may include contacting customers to follow up when they have not purchased from the client for a period of time.
WHAT YOU NEED TO BRING TO THE TABLE:
- Strong telephone skills
- Strong written customer correspondence skills
- Proficient in Microsoft Office
- Strong web navigation skills
- Experience using Customer Relationship Management database
- com preferred
OPPORTUNITY IS CALLING, APPLY NOW!
RECRUITER: Patty Martin
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
J2W: PROF
MONJOBJ2WNWCORP
Ref:
SFSF: PROF
Projektdetails
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Einsatzort:
Wilmington, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Marketing/Vertrieb