Customer Service Rep

JOB DESCRIPTION:
Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Ability to learn about a variety of products. Also may require research skills to troubleshoot customer problems. Ability to incorporate constructive feedback. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills as well as a good analytical ability. Experience with MS Office helpful.

SKILLS:

SKILLS/QUALIFICATIONS:

- Familiar with PC/Microsoft systems.
- Must be customer focused.
- Must have excellent written and verbal communications skills.
- Ability to be a self starter as well as work in a team environment.
- Must be flexible and display training abilities.
- Must be able to interact well and build working relationships with a variety of internal and external customers.

REQUIRED:

- Customer contact experience.
- Strong phone skills.
- Customer focused.
- Must be able to build working relationships with a variety of internal and external customers.
- Familiar with PC/Microsoft systems.
- Must have excellent written and verbal communications skills.
- Ability to be a self-starter as well as work in a team environment.
- Problem solving skills.
- Self-motivated.
- Accountability.
- Ability to focus on job.
- Ability to work under pressure.