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Customer Service Quality and Compliance Specialist
Eingestellt von Harvey Nash IT Recruitment Switzerland
Gesuchte Skills: Client, Sap
Projektbeschreibung
For our client in FRIBOURG we are looking for a CUSTOMER SERVICE QUALITY AND COMPLIANCE SPECIALIST for an 11-MONTH contract.
DURATION: 01/06/2018 TO 31/05/2019
LOCATION: FRIBOURG
WORKLOAD: 100%
DESCRIPTION:
The Customer service Quality and Compliance Specialist supports the customer service department in all aspects of quality and compliance, including creating and updating documentation (working document and the standard operating procedures). The Customer service Quality and Compliance Specialist proactively works on any potential process improvement. He/she possesses confirmed understanding of order entry, invoicing, delivering. He/she coordinates with various functions within the company to ensure the customer service team high level of customer requests are handles appropriately and in a timely manner.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
COMPLIANCE AND QUALITY:
. Ensure compliance of process with procedures and policies (Financial Controls, Quality manual, Global Trade Compliance, )
. Create new working documents and SOP whenever is required and ensure that a high level of quality documentation that reflects the Company Vision and Values is produced.
. Proactively update the documentation when required and communicate to the teams if any changes occurred. Provide training on changes when required.
. Participate proactively in the process of quality management system and help organization meet audit requirements (Financial Controls - Audits internal and external ex.: ISO)
. Support the progress and growth of the business by ensuring best practice is applied to all Customer Service functions including finding ways to improve the service at all times.
. Act as a liaison with various departments throughout the company, be a trusted advisor, and ensure communication and collaboration.
. Document policies and procedures based on expertise in specific job areas. Document customer protocols, best practices and workflow, including updating of internal work instructions and training materials
OPERATIONAL SUPPORT:
. Entering and processing of customer orders in the system. Review of all terms and conditions including price according to existing customer protocol with close follow up to ensure timely delivery.
. Provide service within agreed upon Service Level Agreements (SLA's) with various customers, both internal and external.
. Propose solutions and efficiencies to management to resolve customer issues, ensuring customer needs are always met.
REQUIREMENTS:
. Familiarity with systems and general business operations
. Investigation skills, understanding of ethics, regulations and importance of quality and compliance
. First working experience within an asset manager, Pharma company or Audit company is of advantage. Forensic auditing and reporting skills
. Proficient language skills in English and any other languages
. Excellent MS Office skills; Excel and particular Word
. Analytical mindset and flair for regulatory developments:
. Proactive, analytical mindset, efficient and precise working style, focus on details,
. Ability to work to challenging deadlines while maintaining a high degree of quality.
Must have proven time management, organizational, and prioritizing skills
. Must have the ability to manage multiple tasks simultaneously while paying strict attention to details within the work that is being performed
IDEAL BACKGROUND:
EDUCATION (MINIMUM/DESIRABLE):
Minimum: Commercial diploma with 3-5 years of relevant experience
Preferred: Further education in either export or international customer service
EXPERIENCE:
Minimum: 3-5 years of relevant experience (international customer service/quality/compliance/processes).
First working experience within a Pharma company or Audit company is of advantage. Forensic auditing and reporting skills. Must have strong demonstrated written skills and presentation skills.
Computer skills with emphasis in SAP, CRMs, and Microsoft Office Suite
Languages:
Fluency in both spoken and written English is required. Knowledge of other languages like French and German, a plus
For further details please contact Beata Arciszewska.
DURATION: 01/06/2018 TO 31/05/2019
LOCATION: FRIBOURG
WORKLOAD: 100%
DESCRIPTION:
The Customer service Quality and Compliance Specialist supports the customer service department in all aspects of quality and compliance, including creating and updating documentation (working document and the standard operating procedures). The Customer service Quality and Compliance Specialist proactively works on any potential process improvement. He/she possesses confirmed understanding of order entry, invoicing, delivering. He/she coordinates with various functions within the company to ensure the customer service team high level of customer requests are handles appropriately and in a timely manner.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
COMPLIANCE AND QUALITY:
. Ensure compliance of process with procedures and policies (Financial Controls, Quality manual, Global Trade Compliance, )
. Create new working documents and SOP whenever is required and ensure that a high level of quality documentation that reflects the Company Vision and Values is produced.
. Proactively update the documentation when required and communicate to the teams if any changes occurred. Provide training on changes when required.
. Participate proactively in the process of quality management system and help organization meet audit requirements (Financial Controls - Audits internal and external ex.: ISO)
. Support the progress and growth of the business by ensuring best practice is applied to all Customer Service functions including finding ways to improve the service at all times.
. Act as a liaison with various departments throughout the company, be a trusted advisor, and ensure communication and collaboration.
. Document policies and procedures based on expertise in specific job areas. Document customer protocols, best practices and workflow, including updating of internal work instructions and training materials
OPERATIONAL SUPPORT:
. Entering and processing of customer orders in the system. Review of all terms and conditions including price according to existing customer protocol with close follow up to ensure timely delivery.
. Provide service within agreed upon Service Level Agreements (SLA's) with various customers, both internal and external.
. Propose solutions and efficiencies to management to resolve customer issues, ensuring customer needs are always met.
REQUIREMENTS:
. Familiarity with systems and general business operations
. Investigation skills, understanding of ethics, regulations and importance of quality and compliance
. First working experience within an asset manager, Pharma company or Audit company is of advantage. Forensic auditing and reporting skills
. Proficient language skills in English and any other languages
. Excellent MS Office skills; Excel and particular Word
. Analytical mindset and flair for regulatory developments:
. Proactive, analytical mindset, efficient and precise working style, focus on details,
. Ability to work to challenging deadlines while maintaining a high degree of quality.
Must have proven time management, organizational, and prioritizing skills
. Must have the ability to manage multiple tasks simultaneously while paying strict attention to details within the work that is being performed
IDEAL BACKGROUND:
EDUCATION (MINIMUM/DESIRABLE):
Minimum: Commercial diploma with 3-5 years of relevant experience
Preferred: Further education in either export or international customer service
EXPERIENCE:
Minimum: 3-5 years of relevant experience (international customer service/quality/compliance/processes).
First working experience within a Pharma company or Audit company is of advantage. Forensic auditing and reporting skills. Must have strong demonstrated written skills and presentation skills.
Computer skills with emphasis in SAP, CRMs, and Microsoft Office Suite
Languages:
Fluency in both spoken and written English is required. Knowledge of other languages like French and German, a plus
For further details please contact Beata Arciszewska.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, SAP Entwicklung