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Customer Service/Order Entry I

Eingestellt von Software Specialists

Gesuchte Skills: Support, Sap

Projektbeschreibung

COMMENTS:

- Candidate should have experience in Order Management and Order Processing.
- SAP experience would be a plus but not required, and candidates should have some administrative skills and experience with MS Office

YOUR RESPONSIBILITIES:

- Respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from Lifeline's subscribers and key accounts and from Lifeline's internal departments by taking full ownership of problem until fully resolved to customer's satisfaction.
- Role will include many activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of Lifeline's service offerings.
- May actively sell Lifeline services or resell Lifeline's service(s) to customers
- May provide back up phone support to the Response Center.

WE ARE LOOKING FOR:

- High School Diploma or GED
- A minimum of 2 years of related experience, preferably in Customer Service
- Experience managing multiple priorities
- Must be proficient in English. Second language a plus.
- Positive response to improvement
- Demonstrate proficiency in oral and written communication skills, including appropriate grammar and spelling.
- Excellent service etiquette
- Minimum Typing 40 wpm.
- Knowledge of Windows applications, including Word and Excel.
- Ability to navigate through a variety of computer applications
- Ability to work in a fast-paced, changing, and challenging environment
- Good problem solving skills and attention to detail
- Ability to work independently

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    SAP Entwicklung, Sonstiges

  • Skills:

    support, sap

Software Specialists