Customer Service Officer/Inventory Management

My client a leading provider of defence and security products and services in Australia is looking for a Customer Service Officer to join their team IN TOWNSVILLE on an initial 6 month contract basis with extension options. The successful candidate will be responsible for performing inventory management functions by operation of stock control computer and associated systems whilst ensuring effective customer service.

Responsibilities include:

- Prepare work orders as required.
- Monitor the EO storage inventory with respect to routine inspection programs/shelf-life requirements.
- Ensure the accurate operation of the inventory stock management system for the control of all aspects of EO storage, maintenance and distribution.
- Provide guidance and assistance in the 'on the job' development of staff where required.
- Plans and controls work activities including and time management.
- Communicate with managers, customers, contractors and staff.
- Prepare and provide relevant reports and documentation.
- Assist in the preparation of quality work instructions.
- Provide advice and support to problem solving activities.
- Understands and implements regulatory requirements including but not limited to defence security, HS&E, EEO, work instructions, and technical instructions.
- Apply judgement, initiative and flexibility to resolve difficulties within area of responsibility and refer to the manager issues outside of scope.
- Participate in 'on-call' activities.
- Assist in the planning and coordination of the storage of explosive ordnance in multiple buildings.

Undertake small projects within a facility. - Ensure associated stores, clerical and data processing work carried out.
- Resolve discrepancies, where possible and refer others to the manager.

To be considered for the role you must have:

- Good numeric, literacy interpersonal and comprehension skills.
- Advanced Data Entry capability.
- Intermediate operations of Excel and Word.
- Experience/knowledge in warehousing processes.
- Experience in a customer service role.
- Basic work experience with and working knowledge of dangerous goods.
- Experience working in a Defence environment.
- Must be eligible to obtain Defence Security Clearance to Negative Vetting Level 1 (Secret).

QUALIFICATIONS
Certificate IV in Business (Administration).

If you have the above skills and experience please don't hesitate and apply today!

Please note you must be an Australian citizen to be considered for this role as candidates are required to obtain Defence Security Clearance