Customer Service Officer

Harvey Nash's Public Sector client require a number of Customer Service Operators to join their Edinburgh team on an initial 2-3 month contract. You will be joining a high profile Scottish Public Sector project, liaising with business teams to provide advice and support to customers across the country.

Essential Skills:

.Excellent communicator skills and ability to deal with challenging customer problems
.Skilled in analysing complex payment information and experience explaining detailed calculations to customers and agents.
.Strong organisation skills, able to manage workloads within a challenging customer service call handling environment.
.Computer literate with experience and proficiency in working across multi screens and experience in using customer portals.
.Experience of producing management information reports

The ideal candidate will have previous Public Sector experience, and be familiar working in an Operational Delivery Environment.

Please apply for this vacancy using the link below, or contact Fiona Main at Harvey Nash for more details. Please be aware a valid Disclosure Scotland Certificate is required for this position.