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Customer Service (Network Support) Job
Eingestellt von Yoh
Gesuchte Skills: Network, Support, Client
Projektbeschreibung
WHAT YOU'LL BE DOING:
- Supporting installation technicians with the provisioning, activation, and troubleshooting of customer services at the time of installation. .
- Monitor work queues and maintain compliance tracking for orders requiring day of install service provisioning and activation.
- Provide issue resolution and detection assistance to NOC and OSS teams during outage situations impacting telephone and Internet services
- What You Need to Bring to the Table:
- Ability to access and navigate the following utilities CSG, Sigma, Bacclite, WFC, OM, Safari View, PSP, SOA, Voice Log, LAD, RED, eQA.
- Provide technician support on repair modem swaps.
WHAT YOU NEED TO BRING TO THE TABLE:
- Two (2) Year Degree and basic Computer Technology experience.
- Network Technology experience
- Excellent Customer Service experience
- Basic Computer skills
- Excellent verbal and documentation skills
- Desire for an Entry Level job
BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:
- Experience in the following:
- Supporting activation of services in telephone switch and/or network elements
- Coordinating requests for changes, supplements, suspensions, and disconnects requiring updates to dispatched work orders
WHAT'S IN IT FOR YOU?
- BE part of a team that creates and delivers Superior Customer Support in the multi-media industry.
GET HIRED, APPLY NOW!
RECRUITER: Jim Jennings
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here !
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Projektdetails
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Einsatzort:
Missouri, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges