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Customer Service Manager

Eingestellt von Berry Technical

Gesuchte Skills: Marketing, Client

Projektbeschreibung

Customer Service Manager; Bristol; 3 months; £480/day

My client a well known government sector organization is looking to recruit a Customer Service Manager in Bristol for 3 months with a possibility of an extension. The Customer Service Manager will set the scene for the Customer Service Team. They will need to have excellent experience in Stakeholder engagement; Customers Service; and Management and leadership

The primary aim of this role is to deliver that step change in approach, bringing customer service expertise, knowledge and experience into the organisation. The role will involve regular travel between the Bristol and Exeter offices and occasional travel to other offices across England. There is also likely to be regular travel to partners and stakeholders office locations across the South West region.

Lead the delivery of all customer engagement in region, developing tools and processes for obtaining better customer insight and evaluation of service standards. Develop and build effective relationships with key stakeholder groups and communities and act as a champion for customer service; embedding a customer centric culture into the all areas of the region's work.

Responsibilities:
*Working with the internal teams and the supply chain; identify and map the region's key customers, stakeholders and communities.
*Working with colleagues from other teams in region, develop and build strategic relationships with key customers and stakeholders
*Work with communications and marketing colleagues to develop an effective regional communications strategy to better engage our customers
*Lead on the evaluation and measuring of the customer experience across the region; monitoring customer feedback, identifying trends and helping teams to deliver resolutions to customer queries and problems.
*Working with the Customer Experience Team, develop a regional capability to obtain customer insight and perspective based on the national Customer Panel model
*There are no staff management responsibilities associated with this role

Experience:
*Experience of working in a customer insight environment
*Experience of delivering change in a customer service context
*Experience of initiating, developing and sustaining effective relationships with internal and external stakeholders at all levels
*Experience of drafting written correspondence, documents and delivering presentations to diverse audiences
*Proven communication skills, including the ability to deliver impactful sessions with groups of people both within the organisation and externally
*Proven ability to work in a complex structured project and programme management environment to tight deadlines.

Security Clearance
*BPSS (DS) - Baseline Personnel Security Standard (with a Disclosure Scotland)

To discuss further please contact me

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Berry Technical