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Customer Service Manager

Eingestellt von Capita

Gesuchte Skills: Client

Projektbeschreibung

Customer Service Manager - 6 month contract

Forres and Glasgow

Highly Competitive Salary + car + Bonus

The Customer Service Manager will manage a team of multi-disciplined operational leads/managers and have ultimate responsibility for between 50 and 250 staff.

The aim of the Customer Service Manager is to maximise personal and account performance, by developing individual skills and competence.

This is carried out by a mixture of the following objectives:

- Effective management of client relations
- Ability to digest complex operational issues
- Provide solutions to meet client's aspirations and values.

Specific Responsibilities and Skills:

- Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery and client satisfaction.
- To plan and deliver the recruitment, development and deployment of resources within and across the teams in order to maintain a skilled and effective workforce to meet contractual obligations.
- To regularly review the activities of the service in order to ensure the most effective and cost efficient approach is used to provide client service and meet contractual obligations.
- Achieve operating plan and all outcomes and service levels.
- To establish a framework to proactively review working practise to identify improvements in productivity, quality, service levels and client satisfaction.
- To be cost conscious and ensure resource managed as efficiently as possible, maximising opportunities to achieve our targets.
- To interface with internal and external clients in order to ensure contractual obligations are met and client needs are satisfied.
- To manage the operational impact of any changes to the proposed service.

We are looking for an individual who has a wealth of experience running a contact centre ideally in an outsourced environment. They will have client management skills that are second to none with a real ability to build and maintain relationships. They will need to motivate and develop a team successfully to enhance performance delivery, meet contractual obligations and maximise staff retention.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Capita