Customer Service Manager (100%) (m/f)

REFERENZNUMMER:

349381/4

IHRE AUFGABEN:

-Manage new and existing client installations, working cross functionally to deliver services in the agreed upon timeframe and according to client expectations
-Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues
-Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology
-Understand clients’ footprint and contractual agreements
-Professionally interact with clients, building strong relationships
-Educate clients regarding company's policies and procedures and client facing support and ordering systems
-Conduct client meetings (potentially Quarterly Business Reviews (conditional on CSM location))
-Demonstrate proper and prescribed use of company's systems, tools and processes (e.g. case management, ticketing system, etc.)
-Develop and maintain expertise on company's products and services
-Participate in departmental projects, prioritizing and completing assigned activities
-Develop and build strong relationships with Sales, Operations and other cross functional teams
-Support Sales team in eliminating their involvement in non-sales activities
-Demonstrate basic knowledge of IBXs

IHRE QUALIFIKATIONEN:

-Degree level qualification, preferably in a technical subject, or equivalent experience
-Profound experience in a high pressure, customer facing role
-Track record in building positive relationships with clients preferred
-Experience in a technical industry; preferably IT, telecommunications or data center
-Very strong written and verbal German and English communication skills are essential
-Collaborative personality and able to build strong personal relationships
-Highly organized, with attention to detail and a dedication to resolving issues
-Calm and effective under pressure
-Able to plan, execute and manage high volumes of work
-Problem solving skills
-Technical aptitude and broad understanding of the technical service industry preferred

WEITERE QUALIFIKATIONEN:

IT consultant