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Customer Service Executive Roles
Eingestellt von Hyphen
Projektbeschreibung
Role - Customer Service Executive - 2 Vacancies
Duration - Contract - Perm - Excellent career opportunities
Location - Reading
Start Date - ASAP
Interview Dates - ASAP
Role
To provide a good customer service by accurately processing and authorising a variety of customer transactions, including complex and non standard transactions. This will be processed within agreed service levels and approved financial authority levels where appropriate.
Knowledge
*Good communication and mathematical reasoning skills (5 GCSE's or equivalent)
*Good understanding of all relevant legislation eg Data Protection Act, Money Laundering requirements
*Good understanding of relevant products and systems, including PC skills
*In depth understanding of relevant processes
*Relevant professional qualifications
*Understanding and application of agreed authority limits
Skills
*Good customer focus and complaint handling skills
*Good keyboard skills, and familiar with Microsoft Word and excel.
*Good call handling skills
*Good organisation and time management skills to prioritise workloads.
*Good analytical, problem solving and decision making skills
*Coaching, training and feedback skills
*Understanding of and ability to display behaviours in line with Prudential concept of Challenge, Deliver, Inspire and Connect
Qualifications
*5 GCSE's or equivalent
*ICS desirable
*CF1/FA1/FA2 desirable
*Education to Higher level or equivalent desirable
Experience
*Previous experience of financial services or a customer service environment is desirable
To apply please forward your upto date CV to Laura
Hy-phen Limited is acting as an Employment Business in relation to this vacancy.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Projektdetails
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Einsatzort:
Reading, Vereinigtes Königreich
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Projektbeginn:
asap
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Projektdauer:
6 months +
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
-
Kategorie:
Sonstiges