Customer Service Executive

Description
On behalf of Hyphens FTSE 100 Insurance client I am looking to recruit a Customer Services Executive, initially for 6 months based in Reading.

Client: Financial Services
Role: Customer Services Executive
Duration: 6 months
Location: Reading
Start Date: ASAP

Job Purpose:
To provide a good customer service by accurately processing and authorising a variety of customer transactions, including complex and non standard transactions. This will be processed within agreed service levels and approved financial authority levels where appropriate.

* Handling complaints in line with area guidelines.
* Processing non standard or complex transactions/calculations, including manual processing where required, ensuring that TCF principles are upheld.
* Contact customers by telephone, fax, e-mail or letter to resolve queries/obtain information.
* Deal with customer data ethically and in accordance with FSA requirements.
* Assists management team where appropriate.
* Keeps own knowledge of processes, products and appropriate regulation up to date.
* Achieves agreed performance levels
* Implements and maintains personal development plan, and is proactive in own self development.
* Completes performance management documentation in line with agreed timescales.
* Displays key behaviours at appropriate level.

Experience:

* Previous experience of financial services or a customer service environment
* Good communication (both written and verbal) and mathematical reasoning skills
* Strong administration skills
* It would be desirable to have an understanding of relevant legislation eg Data Protection Act, Money Laundering requirements
* Good understanding of relevant products and systems, including PC skills
* Experience of following strict guidelines and understanding process
* Good customer focus and complaint handling skills
* Good keyboard skills and familiar with Microsoft Word and excel.
* Good call handling skills
* Good organisation and time management skills to prioritise workloads.
* Good analytical, problem solving and decision making skills.

If your skills and experience match the brief above please send your CV to Laura.

hy-phen Limited is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.