Customer Service Executive

Our Customer Service Department have an opening for two new team member's. This is an exciting opportunity to join a vibrant and hard-working team in an established professional services organisation.

Duties will include -
* Process work transactions to agreed service levels and quality standards.
* Responsible for identifying complex work items and referring them for reallocation within timescales.
* Process customer enquiries referred from customers via image systems, paper-based mail, e-mail or fax.
* Contacts customers by telephone, e-mail, fax or letter, as appropriate, to efficiently resolve queries/obtain required information.
* Deals with customer data, ethically and in accordance with FSA requirements.
* Understanding of complaint handling procedure.
* Identify opportunities to improve processes, make recommendations, and achieve the highest levels of customer satisfaction.
* Keeps own knowledge up to date in relation to their work transactions. Maintains basic understanding of products and services.
* Achieve agreed performance levels.
* Complete performance management documentation in line with agreed time-scales and in liaison with line manager.
* Maintains and implements personal development plan in partnership with immediate manager.
* Acts as a good team player.
* Compliance - To ensure that you understand and adhere to the Code of Conduct and where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements.

Essential skills -
* General Organisational and business skills
* Customer service experience
* Basic typing and processing skills
* Excellent communication skills - oral and Written
* Customer Focus
* Adapts readily to change
* Good understanding of customers needs
* Can receive feedback in constructive manner
* Open minded approach to suggestions from colleagues and manager
* Can contribute good working atmosphere within own team and dealing with customers
* Proven competence in written oral and mathematical skills

To apply please send your CV.

Limited is acting as an Employment Business in relation to this vacancy.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.