Customer Service Engineer - Telecoms

CUSTOMER SERVICE ENGINEER - TELECOMS - NEWBURY, UK.

"ATTENTION CUSTOMER SERVICE ENGINEER WITH EXTENSIVE EXPERIENCE WORKING WITH CUSTOMERS SUCH AS EE, VODAFONE, HUAWEI, NOKIA ETC.. I AM LOOKING FOR YOU!"

We have an exciting new opportunity working with one of the largest Telecommunications companies in the world. Our client is looking for a Customer Service Engineer with Telecoms background and an excellent reputation for providing technical support.

Customer Service Engineer - Telecoms - Responsibilities:

- Act as customer's interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and/or complex projects or troubleshooting cases. 
-

Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model.
Leading role in complex  troubleshooting cases.
Responsible for meeting contracted response times.
Responsible as technical customer contact.
Handles technical requests, provides understanding of customer's network configuration, co-ordinates resolution delivery.
System tracing and protocol flow analysis, expert in utilizing troubleshooting tools. - Lead and provide Expert Support services (such as MV, IP, Expert Support, Preventive Care, On-line SW Change Service, Launch Support, Tailored Technical support, Special Event support). 
- Lead complex technical activities such a SW upgrades, technical audits and Swaps.
- Responsible for technical support in early product release phases. Feedback and co-ordination with other service business lines.
- Implement parametering in the NE's/sub systems, understands KPI and is capable to improve the e2e performance of the system. 
- Project management duties.
- Network expansion activities up to multi-interface level.
- Lead & plan technical/customer system acceptance testing and feature testing.
- On request perform

Installation and/or commissioning and/or integration activities.
Network expansion activities.
Technical/customer acceptance testing
Implement parametering in the network elements' subsystems (understands KPI and the impact on the performance of the system).
Participate multi-vendor, IP and 3rd party activities (installation, integration, interface troubleshooting). -  Performs system level or complex case troubleshooting.
-  Defines, tests and delivers resolutions and workarounds for complex cases.

Please apply with your latest CV if you are interested in working for a major Telecommunications organisation.

This advert was published by Comvergent Ltd, acting as an employment agency on behalf of a client.

Key: Customer Service, Engineer, 2G, Telecoms, Telecommunications, Newbury, South East, Berkshire, UK, NSN, Nokia, Support Engineer.