Customer Service Desk Supervisor

CUSTOMER SERVICE DESK SUPERVISOR/AMERSFOORT, NETHERLANDS/5 MONTHS CONTRACT/UP TO 35 EUR (PER HOUR)

Supervisor Customer Service Desk

Responsible for ensuring customer satisfaction through the effective management of the customer service function.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Accountable for planning, organizing, and directing staff in providing timely responses to customer inquiries and resolving customer issues.

* Supervises the day-to-day activities of the customer service staff. Coaches, counsels and trains department personnel.

*Collects data and prepares routine reports for management.

* Prepares budget recommendations.

* Implements cost controls to ensure budget parameters are not exceeded.

* Monitors unit activities for compliance to business procedures and workflows.

* Surveys the customer base to measure customer satisfaction relating to the sales process, product pricing, quality and support.

* Advises management of changing needs of customer base and recommends process changes to accommodate customer requirements.

* Responds to and resolves complex customer complaints.

REQUIRED EXPERIENCE & BACKGROUND

* Experience in customer service desk environment

* Experience leading a team is a major plus

* Not afraid of delving into complex processes

* Experience with an International orientation

* Must be fluent in Dutch and English

* Customer minded, positive mindset

* High degree of accuracy

* Strong communication skills

* Team player

JOHNSON & JOHNSON IS AN AMERICAN MULTINATIONAL MEDICAL DEVICES, PHARMACEUTICAL AND CONSUMER PACKAGED GOODS MANUFACTURER FOUNDED IN 1886.

IF YOU MATCH THESE REQUIREMENTS, PLEASE APPLY IN THE NORMAL WAY. ELEVATE WILL SEND YOU AN EMAIL, PLEASE OPEN, CLICK AND ACTION THAT EMAIL AND YOUR APPLICATION WILL BE VISIBLE TO THE HIRING ORGANISATION DIRECTLY.