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Customer Service Desk Representative
Eingestellt von Yoh
Gesuchte Skills: Support, Client, Wan, Lan
Projektbeschreibung
Yoh has a contract opportunity for a CUSTOMER SERVICE DESK REPRESENTATIVE to join our client in Panama City, Florida.
JOB RESPONSIBILITIES:
- Provide hardware and software support for the Company computer systems, peripherals, and printing devices
- Install, configure and troubleshoot various software and hardware
- Troubleshoot network connectivity issues on desktop workstations and laptops
- Perform minimal system administration services to include blackberry users, LAN/WAN, Active Directory, and exchange accounts
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy and Service Manager 7, ticketing system) as appropriate and track calls
- Monitor Remedy and Service Manager queues for new call tickets.
- Provide local and remote desk support
- Provide excellent customer service.
JOB QUALIFICATIONS:
- Proficient working with Windows 7
- Security + Certification is a MUST HAVE
DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.
Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company.
Yoh, a DayJ2W: PROF
J2WVETJOBJ2WYOHFED
Ref:
YFS/Aviation: IT & Telecom
JOB RESPONSIBILITIES:
- Provide hardware and software support for the Company computer systems, peripherals, and printing devices
- Install, configure and troubleshoot various software and hardware
- Troubleshoot network connectivity issues on desktop workstations and laptops
- Perform minimal system administration services to include blackberry users, LAN/WAN, Active Directory, and exchange accounts
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy and Service Manager 7, ticketing system) as appropriate and track calls
- Monitor Remedy and Service Manager queues for new call tickets.
- Provide local and remote desk support
- Provide excellent customer service.
JOB QUALIFICATIONS:
- Proficient working with Windows 7
- Security + Certification is a MUST HAVE
DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.
Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company.
Yoh, a DayJ2W: PROF
J2WVETJOBJ2WYOHFED
Ref:
YFS/Aviation: IT & Telecom
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges