Customer Service Claims Call Center Representative Job

CUSTOMER SERVICE CLAIMS CALL CENTER REPRESENTATIVE needed for a contract opportunity with Yoh's client located in Alton, IL.

TOP SKILLS YOU SHOULD POSSESS:

- One (1+) Years of Claims experience.
- Telephone skills-manners along with basic multi tasking skills
- Must be able to use the computer- Data entry skills, MS skills and Lotus Notes.
- Have access to a computer to do testing needed to qualify for this position.

WHAT YOU'LL BE DOING:

- Handle claims for customers on several different levels throughout the day.
- Responsible for addressing customer concerns efficiently and completely via the telephone and correspondence as appropriate.
- The position requires flexibility to work weekends and/or evenings via a possible rotating schedule.
- Document customer contacts and claims, as appropriate.
- Maintain a high level of application, process, water and sewer utility knowledge.
- Identify and relay to Team Supervisor areas of improvement within the customer inquiry and concern resolution process.
- Handle difficult calls and avoid escalation whenever possible.

WHAT YOU NEED TO BRING TO THE TABLE:

- A High School Diploma or GED
- You need to be Team Player, but can work well alone.
- Work ethic is solid - we want people who can be at work with no excuses and be on time daily!

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Prior Call Center experience.
- Past work in an insurance or escalated level call center role.

RECRUITER: AMY GILLAM

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. If you are an individual with a disability and you require an accommodation in the application process, please email.

J2W: PROF

MONJOBJ2WNWCORP

Ref:

SFSF: PROF