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Customer Service - Claims Associate Job

Eingestellt von Yoh

Gesuchte Skills: Client

Projektbeschreibung

Yoh has a contract opportunity for a CUSTOMER SERVICE - CLAIMS ASSOCIATE to join our client in Phoenix, AZ.

JOB RESPONSIBILITIES:

- Answer inbound customer calls regarding new and existing service requests.
- Assist in understanding and evaluating warranty coverage.
- Document all calls in Client's system.
- Process claims for homeowners and assist with warranty coverage inquiries.
- Create work items from Claims and/or work orders.
- Cancel or re-open claims or work orders.
- Provide homeowners with all relevant information pertaining to the contract, claims or work order.
- Handle various dispatch activities.
- Resolve homeowner and contractor scheduling conflicts.
- Be given the chance to progress through the organization at a rapid pace, depending on your aptitude and open positions.

JOB QUALIFICATIONS:

- Typically has Customer Service experience in a call center environment.
- Good listening, verbal and written communication skills.
- Proven customer service skills.
- Good organizational skills with the ability to multitask, prioritize and follow up.
- Ability to overcome objections.
- Good problem solving and conflict resolution skills.
- Good stress tolerance.
- Working knowledge of Microsoft Office.
- Ability to navigate between multiple screens.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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Ref:

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Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Yoh