Customer Service Center Engineer

Yoh has a contract opportunity for a CUSTOMER SUPPORT CENTER ENGINEER to join our client in Melbourne, FL.

JOB RESPONSIBILITIES:

- Troubleshoot Clients VSAT/Networks and follow through to conclusion/escalation as per Incident Management Process.
- Utilize HCC Incident Management Tool (Footprints) to log and update reported faults from clients.
- Liaise with Clients on a regular basis to investigate faults and ensure faults are rectified or escalated accordingly
- Liaise with Operations & Field engineers
- Utilize various NMS tools
- Attend Internal and External Training Courses

JOB QUALIFICATIONS:

- Satellite Communications experience
- Stabilized/fixed VSAT experience
- Cisco/Networking skills
- Shows Initiative, Team player
- Must be customer focused
- Hands-on Problem Solver

PREFERRED JOB SKILLS/EXPERIENCE/KNOWLEDGE/EDUCATION:

- GVF 510 visit our website to learn both about our company and about our Recruitment Process Outsourcing services.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: ENG

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Enterprise: IT & Telecom