Customer Service Associate Job

CUSTOMER CARE ASSOCIATE needed for a CONTRACT opportunity with Yoh's client located in Cambridge, Massachusetts.

Top Skills Should You Possess:
- Call Center experience
- Customer Service experience
- MS Office

What You'll Be Doing:
- Provides daily support for all duties relating to the processing of customer orders via telephone, fax, email, mail orders, price checks, tracking of orders, and confirmation of discounts all within a cGMP environment.
- Provide optimal customer service. All activities are conducted in accordance with company policy, SOPs and HIPAA, FDA, or other internal/external regulatory requirements.
- Promote quality customer service standards to ensure high levels are achieved.
- Resolve complex problems, gather and interpret data.
- Partake in internal and external audits.
- Work closely with the sales organization to resolve complex customer issues pertaining to daily operations.
- Effectively build working relationships with various internal/external groups such as: Manufacturing, Distribution, Sales, Marketing, Finance, QA, etc.
- Utilize superior written, verbal and phone skills to handle sensitive information in a timely and organized manner.
- Contribute to or manage special projects, or perform additional responsibilities as assigned by manager.
- Be available on-call on a rotating schedule.

What You Need to Bring to the Table:
- High School diploma or equivalent
- At least two (2) years of customer service experience.
- Proficient in Microsoft Office Outlook, Word, and Excel.

Bonus Points! Otherwise Known As Preferred Qualifications:
- Call center experience
- Experience in ERP systems

OPPORTUNITY IS CALLING, APPLY NOW!

Yoh, a DayTHIS ADDRESS IS EXCLUSIVELY FOR INDIVIDUALS WITH DISABILITIES REQUESTING APPLICATION ASSISTANCE.

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