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Customer Service Analyst (50%) (m/f)
Eingestellt von Hays aus Mannheim, Universitätsstadt
Gesuchte Skills: Support
Projektbeschreibung
REFERENZNUMMER:
249346/11
IHRE AUFGABEN:
-Supplier Management - Assist supplier owners and managers in proactive supplier management, including deliverables, contract and SLA management
-Incident and Problem management - Minimize the impact of incidents and problems on the business by restoring the normal state of IT services as quickly as possible
-Release and Change Management - Coordinate the implementation of changes in IT services and ensure that standardized methods are used for efficient handling of all changes
-Software Management - Support the external service provider in the development, testing and rollout of software
-Configuration Management - Identify and report on configuration items and their relationships that support the IT services
-Hardware Provisioning - Organize the purchasing of hardware based on business needs and coordinate systematic renewal of hardware
IHRE QUALIFIKATIONEN:
-University Degree in Computer Science or related field
-ITIL qualification
WEITERE QUALIFIKATIONEN:
IT service manager
249346/11
IHRE AUFGABEN:
-Supplier Management - Assist supplier owners and managers in proactive supplier management, including deliverables, contract and SLA management
-Incident and Problem management - Minimize the impact of incidents and problems on the business by restoring the normal state of IT services as quickly as possible
-Release and Change Management - Coordinate the implementation of changes in IT services and ensure that standardized methods are used for efficient handling of all changes
-Software Management - Support the external service provider in the development, testing and rollout of software
-Configuration Management - Identify and report on configuration items and their relationships that support the IT services
-Hardware Provisioning - Organize the purchasing of hardware based on business needs and coordinate systematic renewal of hardware
IHRE QUALIFIKATIONEN:
-University Degree in Computer Science or related field
-ITIL qualification
WEITERE QUALIFIKATIONEN:
IT service manager
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges