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Customer Service Agent

Eingestellt von Techmahindra

Projektbeschreibung

ROLE: The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound calls. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.  

DISCLOSURE SCOTLAND REQUIRED FOR THIS ROLE.

ATTRIBUTES
Provide excellent customer service to end customer in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact.
Apply knowledge as trained to meet customer needs.
Take responsibility for handling customers confidential information.
Develop a working knowledge of the Customer Service systems.
Achieve Key Performance Indicator targets to meet business goals and objectives.
Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre.
Be a team player and considerate of others.

SMART OBJECTIVES
Achieve standards of conduct, customer service and measurable performance targets
Satisfy FSA regulatory requirements

SKILLS/EXPERIENCE REQUIRED FOR EXCELLENCE
Customer focused
Positive and helpful attitude
Excellent communication skills
Ability to work under pressure
Self motivated Team player
Accuracy when inputting data
Ability to work on own initiative
Knowledge of Microsoft packages or other related packages

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Techmahindra