Customer Service Advisors - FTC 12 Months

If talking and listening to people comes naturally, you could be part of a team who make sure that when people call us about their bills, they experience the very best customer service.

ABOUT THE ROLE

You'll start with 5-weeks of training - on and off the job. Then you'll be well prepared to take calls from customers about anything and everything to do with billing - they could be worried about water usage, moving to a new address or perhaps they need their bill in a different format.

It's a fun, fast-moving environment where we recognise a job well done and as our people will tell you, it feels good to represent a company that provides such a vitally important service. Unlike some contact centre jobs, there's no pressure to sell. All you need to do is to provide a positive and accurate service - one that represents Severn Trent Water at its very best.

ABOUT YOU

You've ideally worked in a people-focused role before but we don't insist on contact centre experience. We look for people who are good listeners with strong attention to detail - you need to absorb what customers tell you and then provide the right information.

Most of the time you'll be taking calls, but there's some 'tying up' work too - you'll need to be comfortable using a computer, for example to log call details or send an email. You'll need to be prepared to work shifts any time between 8am and 8pm Monday to Friday and 8am to 1pm on Saturdays. We do our best to be fair and flexible when we share out shifts.

You must possess GCSE's grades C and above or equivalent in Maths and English.

ABOUT US

Severn Trent Water is the world's fourth largest privately owned water company, listed on the FTSE 100 and serving 8 million customers. We care about what we do and how we do it. Always looking for improvements, we want to be known as the UK's best water business. To achieve it we need can-do people who want to develop their skills as fast as we progress our business.

APPLY

Be part of the future of our water. In return, we offer some excellent rewards including 25 days holiday, a contributory pension, life assurance and personal accident cover, discounts on shopping, energy bills and Severn Trent shares plus a performance reward scheme that lets you earn up to 10% of your basic salary.

For the peace of mind of our customers and our colleagues, Severn Trent Water may carry out screening and professional reference checks as part of our recruitment process. We will let you know if this affects your application.

Capita Resourcing is the on-site recruitment partner of Severn Trent Water and manage all recruitment on our behalf.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.